MyLifehouse Terms and Conditions of Service and Use on the Site
Last updated 20th August 2018
Your relationship with MyLifehouse
The term “MyLifehouse” or “us” or “we” or “the Company” or “our Company” refers to MyLifehouse Pte Ltd, the owner of the Website, whose principal place of business is 201 Henderson Road, #07-14 Apex @ Henderson, Singapore 159545. The Company is incorporated in Singapore and has Unique Entity Number 200822691H. The term “you” refers to the user or viewer of the Website.
Accepting the Terms
You acknowledge that the Website serves as a venue for the online distribution and publication of user submitted information between the Company, Coaches and Coaching Clients, and, by using, visiting, enquiring, registering for, and/or otherwise participating in this Website, including the Services presented, promoted, and displayed on the Website you must first agree to the Terms. You may not use the Service if you do not accept the Terms. You can accept the Terms by: (a) clicking to accept or agree to the Terms, if or where this option is made available to you by MyLifehouse in the user interface; or (b) by actually using the Website. In this case, you understand and agree that MyLifehouse will treat your use of the Website as acceptance of the Terms from that point onwards.
You may not use the Service and may not accept the Terms if (a) you are not of legal age in your jurisdiction of primary residency to form a binding contract with MyLifehouse, or (b) you are a person barred from receiving the Services under any relevant laws of any jurisdiction that affects you.
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of yourself or of any content you may contribute to the Service. MyLifehouse reserves the right (but not the obligation) to remove such information or terminate such accounts, and in cases of misappropriation of identity or fraud, take all further legal action as we deem appropriate.
Changing the Terms
We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms at any time without further notice. If we do this, we will post the changes to these Terms on this page and will indicate at the top of this page the date these Terms were last revised. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to abide by these or any future Terms, do not use or access (or continue to use or access) the Service. It is your responsibility to regularly check the Website to determine if there have been changes to these Terms of Service and to review such changes.
Using the Service
You need not register with MyLifehouse to visit the Website, browse our coaches, enquire about our service, request a consultation with coaches, or request a coach recommendation. To be listed as a Coach on our site and to access and participate in Coach features of the Website, you will need to be approved to do so by MyLifehouse. To create a Coach profile, you must submit your name, email address, basic coaching details through to MyLifehouse; and successfully progress through the Company due diligence process. You will also have the ability to provide additional optional information (such as testimonials), which is not required to initially create a Coach profile but may be helpful in maximizing the benefit you receive from the Website.
If you have utilised the sign-in membership feature as a Coach or Client with MyLifehouse, you are responsible for maintaining the confidentiality of login information and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account regardless of who actually uses your account name or password.
The Website and the Services offered herein are provided solely as a forum and technical means to connect two people interested in having a coaching conversation and does not represent itself as being licensed to provide counseling, psychotherapy, or psychiatric evaluation, psychiatric therapy, or any other service requiring professional accreditation.
You are advised that there are clear boundaries surrounding the responsibilities between coaching and psychotherapy, counseling, or other medical treatments in psychology and psychiatry. Specifically, coaching involves providing education and guidance to those seeking to learn and implement a self-directed discovery process respecting their own lives. However, it is important to understand that this is different than psychotherapy, counseling, or other medical treatments in psychology and psychiatry. While both utilize knowledge of human behavior, motivation and behavioral change and interactive techniques, the major differences are in the goals, focus, and level of professional responsibility. Psychotherapy, counseling, or other medical treatments in psychology and psychiatry are health care services and are usually reimbursable through health insurance policies and require licensed health care professionals with accredited training to render. This is not true for coaching. The focus of coaching is the development and implementation of strategies to reach client-identified goals of enhanced performance and personal satisfaction. Coaching is a thought-provoking and creative process that inspires and motivates Clients to maximise personal and professional potential. Coaching utilizes personal strategic planning, values clarification, brainstorming, motivational skills, and other similar techniques. However, coaching does not encroach into the areas involving use of skills that only licensed professionals are permitted to deliver.
Coaching does not diagnose or treat mental health disorders. It is your responsibility to manage your own mental health, including obtaining necessary exams and ongoing support as needed. Coaching should be seen as a supplement to such a support system but not as a replacement for it.
In situations where you are under the care of a professional counselor or medical practitioner and conflict arises between the recommendations of those professionals and your coach, you have the responsibility to follow the guidance of the professionals.
You assume all risk when using the Services, including but not limited to all of the risks associated with any online or offline interactions with others, including consultations with Coaches profiled on the Site. Although we may recommend or approve of a Coach, therapist or other related service provider who offers services through this Site, you understand that MyLifehouse is unable to guarantee the accuracy of information provided to you by or about Coaches, and that MyLifehouse is unable to confirm that any user is who he or she claims to be. MyLifehouse does not warrant and is not responsible for ensuring that users of the Services are in compliance with the Agreement. You agree to take all necessary precautions when communicating with or meeting individuals through any of the Services. You understand that MyLifehouse makes no representations, warranties or conditions, whether express, implied or collateral, guaranteeing your compatibility with individuals you meet through the Service or as to the conduct of such individuals. You further understand that MyLifehouse makes no representations, warranties or conditions, whether express, implied or collateral, as to number or frequency of matches made available to you through the Service.
Neither MyLifehouse nor any third parties provide any warranty or guarantee as to the timeliness, accuracy, performance, completeness or suitability of the information or material found or offered on the Website provided by any coach, therapist or other related service provider. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this Website is entirely at your own risk, for which MyLifehouse shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website, its partners, or affiliates, meet your specific requirements.
From time to time this Website may also include links to other websites. These links are provided for your convenience to provide further information which may include offers to buy or use other products or services. We have no responsibility for the content of the linked websites or any products or services used or purchased through them.
Ownership of Content
We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You acknowledge and agree that any questions, comments, ideas, suggestions for new features, suggestions for improvements to existing features, feedback or other information about the Site or the Service (“Submissions”), provided by you to the Website or to the Company are non-confidential and shall become the sole property of the Company. The Company shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Liability of User Generated Content
MyLifehouse accepts no liability whatsoever for content generated by its Users or for the activities of its Users. These cannot be attributed to MyLifehouse, nor do they represent MyLifehouse’s opinion. This disclaimer also applies to links set up by Users on pages within the MyLifehouse website.
All Users of the MyLifehouse website bear sole and exclusive responsibility for the content and contributions input by them and for activities undertaken by them. MyLifehouse does not audit user-generated content or other user input prior to its publication on the Internet.
Disclaimer and Limitations on Liability
The Website, the Service, and the Website content are provided “as-is” and the company disclaims any and all representations and warranties, whether express or implied, including implied warranties of title, merchantability, fitness for a particular purpose or non-infringement. The Company cannot guarantee and does not promise any specific results from use of the Website or the Service. Company does not represent or warrant that the content on the Website is accurate, complete, reliable, current or error-free or that the Website is free of viruses or other harmful components. Without limiting the foregoing, you understand and agree that if you download or otherwise obtain content, material, or data from the Website or through the Service, you do so at your own discretion and risk. In no event will the company or its directors, officers, advisors, employees, contractors, affiliates or agents be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including for any lost profits or lost data arising from your use of the Site or the Service.
For greater clarity, MyLifehouse shall not be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, liability arising out of or in any way connected with or otherwise arising out of the use of the Website or Services, whether based on contract, tort, negligence, strict liability or otherwise. Under no circumstances will the Company be responsible for any loss or damage or personal injury or death resulting from anyone’s use of the Site or the Service or any interaction between users of the Site, whether online or offline.
The Site and the Service may be temporarily unavailable from time to time for maintenance or other reasons.
The Company reserves the right to change any and all content contained in the Site and any Services offered through the Site at any time without notice.
Reference to any products, Services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by Company.
The Company may terminate your membership, delete your profile and any content or information that you have posted on the Website or prohibit you from using or accessing the Service or the Website (or any portion, aspect or feature of the Service or the Website) for any reason, or no reason, at any time in its sole discretion, with or without notice.
These Terms of Service constitute the entire agreement between you and Company regarding the use of the Site or the Service, superseding any prior agreements between you and Company relating to your use of the Site or the Service. The failure of Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance. If any provision of this Agreement is held invalid, the remainder of these Terms shall continue in full force and effect. If any provision of these Terms of Service shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.
By visiting or using the Site and the Service, you agree that the laws of the Singapore, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and the Company or any of our affiliates. With respect to any disputes or claims, you agree not to commence or prosecute any action in connection therewith other than in the courts of Singapore, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the courts of Singapore.
Coach Representations and Warranties
Throughout the time during which you are profiled as a Coach, and/or receive Potential Clients or Clients from the Company, you represent, warrant and agree to the following:
You will not make any misrepresentations nor create a misleading name or profile.
You will at all times provide correct and accurate representations of your skills, degrees, qualifications, background and other information and will maintain and update all such information to keep it true, accurate, current and complete.
You will provide required updates to profile or Site content to the Company via email to email@example.com or another primary MyLifehouse contact email.
You will provide Potential Clients with a complimentary 20 - 30 minute sample/chemistry session, and you are supportive that the client may elect to proceed with another Coach.
You will not provide any medical or mental health advice or other advice or information which may only be lawfully rendered or provided by a licensed professional who has established a physician-patient relationship. You will not provide any medical or legal information unless you are a licensed professional in good standing in the relevant field of expertise and you abide by all relevant laws, rules and regulations, including, without limitation rules of ethics and professional responsibility.
You will abide by the International Coach Federation Code of Ethics.
You must exercise a very high standard of care, equal to that of an experienced, professional coach would in a similar transaction not conducted through the internet or over the phone, or to the standard of care mandated by the professional associations for which you are a member, whichever is higher.
You have no criminal or civil actions initiated against you, at any time, which you have not disclosed to the Company and you have declared to the Company any breaches of any laws or regulations.
Coach Disclaimer of Warranty and Limitation of Liability
All users of Coach services, whether it is the Coach member or the recipient of the Coach’s services (the “Client”) do so at their own respective risks. Under no circumstances will MyLifehouse, their affiliates and respective officers, directors, shareholders, employees, sub-contractors or agents be liable for any indirect, incidental, consequential, special, punitive or exemplary damages (including but not limited to loss of business, revenue, profits, use, data or other economic advantage), however it arises, whether in action of contract, negligence or other tortious action, or arising from the Services or any other use of this Website.
As a Coach, you acknowledge and agree that MyLifehouse disclaims any liability with respect to any claim, suit or action brought by a user in connection with the provision of any coaching services by you through the Website and you agree to indemnify and hold us harmless in connection with any such claim and any damages or expenses arising therefrom. You acknowledge that you will solely be responsible and liable for any damages to any member to whom you provide coaching services and where that member suffers damages arising from or connected to such services. In the event of a dispute regarding any transaction conducted through the Website, you hereby releases MyLifehouse and its affiliates, and their respective officers, directors, shareholders, employees, sub-contractors and agents from all manner of actions, claims or demands and from any and all losses (direct, indirect, incidental or consequential), damages, costs or expenses, including, without limitation, court costs and attorney's fees, which you may have against one or more of the above.
As a Coach, you understand that by using the Coach Services, your contact information may be made publicly available on the Internet or direct to Potential Clients through online mediums. You assume all risk when using the Services, including but not limited to all of the risks associated with any online or offline interactions with others, including consultations with Clients procured through the Site. You understand that MyLifehouse is unable to guarantee the accuracy of information provided to you by prospective Clients, and that MyLifehouse is unable to confirm that any user is who he or she claims to be. MyLifehouse does not warrant and is not responsible for ensuring that users of the Services are in compliance with the Terms of Service. You agree to take all necessary precautions when communicating with or meeting individuals through the Services. You further understand that MyLifehouse makes no representations, warranties or conditions, whether express, implied or collateral, as to number or frequency of client referrals made available to you through the Services.
Once you have been accepted as a Coach, you will be able to offer your services to Clients. You agree that all interaction with the Client shall be respectful and positive, and shall under no circumstances be abusive, derogatory, defamatory, sexist, racist, illegal or false. You shall also keep all information that you learn or discover from any Client as completely confidential, and shall not disclose this information to anyone without the permission of the Recipient. Exceptions to this are situations where: (a) you are required by law; (b) an imminent risk to someone may be involved; or (c) you have express permission from us.
Coach Fees and Charges
All Client fees shall be paid directly to MyLifehouse. The Coach will not approach any entity, expect for MyLifehouse, for payment of professional fees associated with Services. MyLifehouse will transfer the agreed portion of fees to the Coach. We reserve the right to modify the fees and charges and to introduce new charges at any time. Fees for other services will be charged on an as-quoted basis. All prices quoted are in Singapore dollars.
You agree to provide us with complete and accurate billing and contact information. You agree to update this information within THIRTY (30) DAYS of any change to it. If the contact information you have provided is false or fraudulent, we reserve the right to terminate your Coach profile.
Coach exclusivity is not a requirement with the Company. The Coach can practice through other channels, companies, platforms and ventures. The Company can engage, select, profile, and promote coaches at its discretion.
The Coach agrees that the relationships between the Company and Clients are a valuable asset to the Company and in abence of the opportunities created by this Site and Service, the Coach would not be providing coaching services to the clients; except where written agreements directly between the Coach (or affiliated ventures) and the Client are already in existence prior to the Coach joining MyLifehouse.
Where Clients seek Services through the Company or Site, the Coach shall not directly or indirectly induce any client of the Company towards their coaching services (or affiliated ventures) independent of MyLifehouse at any time without written agreement from the Company.
Either the Company or the Coach may terminate this agreement at any time with 2 weeks written notice. All existing Clients commitments through MyLifehouse are to be honoured or client can be referred to another MyLifehouse coach. Where Clients seek Services through the Company or Site, the Coach shall not directly or indirectly induce any client of the Company towards their coaching services (or affiliated ventures) independent of MyLifehouse at any time without written agreement from the Company.
If you have any concerns about material which appears on the Site, please contact firstname.lastname@example.org.
Thank you for visiting the Site.